We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your chamber and equipment must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will be managed by our installers who will contact you to arrange a time and date for collection.
If your return is accepted, we’ll send you a confirmation, and the installer will be in touch to confirm collection within 14 days. Items sent back to us without first requesting a return will not be accepted. Please note the buyer is responsible for paying for shipping of returns.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon installation and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Please note the returns policy does not apply to our F Range fixed chambers. These chambers are custom built so sold on separate agreements.