Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your chamber and equipment must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@recoverhyperbarics.com. Please note that returns will need to be sent to the following address: Recover Hyperbarics, 6a Carr Lane Business Park, Hoylake CH47 4AZ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note the buyer is responsible for paying for return shipping, if a chamber is returned, shipping charges will be deducted from final refund.
You can always contact us for any return questions at sales@recoverhyperbarics.com.
Damages and issues
Please inspect your order upon installation and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. There will be a 10% shipping & restocking fee charged for any returns; this is to cover collection, disassembly and shipping. The 10% restocking fee will be deducted from the final refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@recoverhyperbarics.com.
Please note the returns policy does not apply to our F Range fixed chambers. These chambers are custom built so sold on separate agreements.
